Review before verifying
Open the order's Payments section and compare the proof image, amount label, selected payment method, any transaction ID, duplicate warnings, and the order's remaining balance. For crypto, also review the explorer and expected token, network, and wallet.
A screenshot is evidence, not proof by itself that money was received. A clean crypto On-chain matched or Wallet match found result can count as accepted payment credit, so review the saved recipient, network, asset, amount, confirmations, and explorer result carefully. That match still does not by itself change the order's operational status to Paid.
Correct bad evidence
Use the proof-card menu to:
- replace the active proof or transaction ID;
- clear bad active evidence; or
- email the buyer a one-time corrected-proof link.
Treat the corrected-proof URL as a private bearer link. Anyone who has it can view the payment and order context shown on that page and replace the active evidence until the link is used or expires. Send it only to the intended buyer and do not paste it into tickets, messages, or screenshots.
EZFormz preserves earlier evidence in payment history and resets proof verification and on-chain status when the active evidence changes. A failed or repeated corrected-link submission cannot consume the link without saving the new evidence.
Corrected evidence and other zero-amount evidence never add another payment amount, even if an on-chain check matches or a seller verifies it.
On-chain results such as Confirming, Amount short or over, Wrong wallet, Wrong asset or network, Not found, Invalid TXID, Duplicate hash, Failed transaction, Unsupported asset or network, and Check failed all require the next step shown on the payment card. Do not override a durable duplicate-hash conflict: one accepted transfer cannot supply credit to two payments for the same network and receiving wallet.
Understand auto-mark-paid
When the form setting is enabled, verifying an eligible incoming payment can move a pending order to Paid only when accepted payment money still retained after recorded paid refunds covers the full balance. Partial payments, evidence-only rows, and refund rows do not mark it paid. The status and payment-state update are queued to the connected Google Sheet. Unchecking verification does not automatically downgrade the order.
The setting is named Auto-mark paid when verified. The first time you verify proof for a form, EZFormz can prompt you to enable it; review the form's payment workflow before accepting.
For suspected reference reuse, run the form's Duplicate Check. It scans the loaded orders for repeated transaction or hash references and links every match for manual comparison; the presence of a duplicate warning is not by itself a final fraud decision. For suspected fraud, impersonation, harassment, or other abuse, use Report an issue so the evidence follows the dedicated review workflow. Do not paste one-time order access links or account security codes into a message.