Help category
Orders and customers
Review payments, update orders, handle changes, and communicate with buyers.
- Manage seller ordersFind, sort, bundle, and update ordersWork from the seller Orders page without mixing seller and buyer workflows.
- Mark an order paid or shippedUpdate and understand order statusesMove an order through review, payment, fulfillment, and completion without treating status as payment proof.
- Fix incorrect or unverified payment proofResolve payment proof problemsReview, replace, or request corrected evidence without counting a screenshot or advisory check as money by itself.
- Change an order safelyEdit orders and review buyer requestsPreserve saved order history while approving buyer changes, recalculating totals, and requesting any balance due.
- Request a remaining balanceRequest payment and manage balancesCollect or correct an amount due while preserving settlement and refund safeguards.
- Record a refund or holdHandle refunds and orders on holdUse On hold without claiming payment or fulfillment, then record and settle refund obligations in the correct order.
- Export or print order recordsExport orders, invoices, and packing slipsDownload or print order records with the correct document and data-handling boundaries.
- Find a buyer order or receiptManage buyer orders, saved forms, and receiptsFind purchases, combine status and archive filters, save forms, add private notes, and download buyer records.
- Manage a customer reviewEnable and manage customer reviewsCollect reviews, manage public visibility, and add or remove seller replies.
- Understand form analyticsRead form analytics and order summariesUnderstand recorded views, conversion, submitted-order revenue, and customer summaries.
- Send or answer an order messageMessage a buyer or seller about an orderRead and reply in a conversation for one order, recover an unconfirmed send, and manage unread updates.
Not sure where to start? Search Help or submit a support ticket.