Open My Orders as a buyer
My Orders is the buyer-side history for the signed-in account. Orders are grouped by form. Each live order shows a status progress bar and can expand to show saved items, product and shipping discounts, shipping, fees, total, submitted fields, buyer name above the shipping address, and tracking. Tracking numbers link to recognized carrier pages or the EZFormz fallback page. Agreement and file-upload echoes are hidden from this buyer view. Older submitted fields without a saved label use a friendly field-type name instead of exposing a raw internal block ID.
Buyers who checked out without an account can sign in with the same checkout email to see matching live orders and their message threads. Available actions can include Download Receipt, Edit Order, add payment proof or a TXID, Message Seller, Report issue, Reorder, Leave review, and Mark as Received.
Seller and buyer archives are separate. Archiving an order in My Orders only hides it from the buyer's default view; it does not hide or change the seller's operational order. Restore it from the buyer's archived view when needed.
Hide completed is on by default. Show archived switches to the personal archive. A buyer can archive or restore one order, select visible orders for a batch archive or restore, or use Archive all completed when completed orders are available.
Understand a protected receipt
EZFormz automatically captures an immutable protected receipt when a new order is created. While the live order is available to the same buyer, My Orders suppresses the duplicate snapshot. If that operational order later becomes unavailable, the protected receipt preserves the buyer's original order, address, total, note, and the field definitions needed to read it.
A protected receipt is historical buyer evidence, not a live order. It does not receive later status, tracking, payment proof, message, or review updates, and it never appears in seller fulfillment, revenue, inventory, payment, shipping, tax, or connected-sheet workflows. It also excludes the seller's full form configuration, payment-method details, and proof objects.
The protected view may offer a download, archive or restore, and reorder when the form is still available. Edit, proof, message, report, review, tracking-update, and Mark as Received actions are unavailable because it is no longer a live order. A support reconstruction from independently reviewed evidence is labeled Recovered record. Its historical status is not a current fulfillment status.
Mark a live order received
For a live order without an EasyPost tracker, Mark as Received appears in Paid, Ordered from vendor, Packing, Ready for pickup, Shipped, and Direct Vendor Shipped states. Confirming the action moves the order to Completed and queues the connected Google Sheet status update. The buyer cannot undo it from My Orders.
The button is hidden when the order has an EasyPost tracker because the delivered carrier event can complete it automatically. It is also unavailable on Received, On hold, Completed, Cancelled, and protected receipt records.
Leave a review
An eligible paid-or-later order can show Leave review during the 30-day window. A buyer leaves a 1–5 star rating with optional text for the seller account, one review per form. After submission the button becomes Your review and opens the existing review for editing while its 30-day edit window remains open.
Know what can remove it
Deleting or cleaning up the seller's form or operational order does not erase the buyer's protected receipt. Explicit deletion of the buyer's own account is the exception and removes that buyer's protected receipts as part of the account-deletion process.
Receipt downloads and screenshots can contain personal and order information. Store them securely and redact sensitive fields before sharing them.