Export or change account data
Open Account to manage profile details, notifications, timezone, defaults, saved payment methods, connected apps, exports, sessions, security, and deletion settings.
Use Export Data before deletion or whenever you need a local copy of selected account profile fields, forms, products and options, product image records, orders, and shipping options. The download is a sensitive customer-and-configuration archive that can contain buyer details, form passwords, payment destinations, and other private settings. Store it securely, preferably encrypted; never attach it to a support ticket; and delete copies you no longer need. Changing the account email verifies the new address first and also requires the current authenticator or recovery code when 2FA is enabled. Forms, orders, passkeys, API keys, and collaborations remain on the same account.
Understand deletion
Auto-delete offers 30, 60, 90, 180, or 365 days and runs as a daily cleanup. It uses a different activity clock for each mode. Orders only removes orders older than the selected period. Orders and Forms also removes inactive forms only when the form, its orders, and any stored partial-submission activity are all older than the period. Active forms are not candidates. Everything makes the account eligible from its last login. Removed active operational data has no in-app or self-service restore, subject to the limited backup, audit, abuse, and legal retention described in Privacy.
New accounts currently start with auto-delete enabled for Orders only after 365 days. Review and save this setting rather than assuming an account keeps operational orders indefinitely.
Delete Account removes the active account's forms, products, operational orders, images, templates, themes, and the account owner's protected buyer receipts. Compact receipts belonging to customers who ordered from the seller remain in those customers' histories, isolated from seller reporting and operations. Limited retained copies follow Privacy.
Export first and treat account deletion as irreversible. Deleting EZFormz data does not erase copies already exported to a computer, Google Sheets, Airtable, or another external service; remove those copies separately when required.
Delete one form
From the Dashboard's form menu, Delete closes checkout first and then permanently removes that form's active operational record, products, orders, and attached workflow data. There is no in-app restore, so export anything you still need before confirming.
To preserve historical P&L continuity, form deletion retains a deleted-form tombstone and non-PII financial facts such as order IDs and financial amounts. Those retained facts exclude customer identity and operational order access, but remain sensitive business records and can stay available to the account's P&L until the account itself is deleted. Deleting the account removes that retained P&L scope under the account-deletion boundary described above.
Understand the retired Save & Continue workflow
Current public forms do not show Save Progress or Save & Continue, so new buyers should not be promised a seven-day resume workflow. An older resume email or URL is not a supported substitute for a submitted order and may not restore values on the current public form. The buyer should contact the form owner or start the form again; never ask support to recover payment or order details from an unsubmitted draft.
Contact the right person
Use EZFormz support for website technical issues: account access, site errors, broken tools, upload failures, or bugs on ezformz.net. Include the account email, page name or path with every one-time token and access value removed, steps before the problem, and the exact error. Redact unrelated private details from screenshots.
Questions about a particular form, product, payment, order, refund, shipping, pickup, event, or seller policy belong with the form owner. EZFormz support does not control those transactions. Suspected fraud, impersonation, harassment, or abuse belongs in Report an issue.
For a missing login message, include the request time but never the code. For 2FA recovery, expect ownership verification; email-only reset is unavailable. Check System status before reporting a possible outage.